The Problem Solving Company

Every business will encounter problems, but the mark of a really successful brand is how swiftly and adeptly teams can work together to create solutions.Building a team like this takes time, but it starts with zeroing in on cognitive diversity, psychological safety, and getting lean.Although cognitive diversity is extremely powerful, there is one thing that can completely nullify its benefits: fear of negative social repercussions.

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Reward the team for experimenting, asserting their own ideas, and encouraging one another to go outside their comfort zones in the name of collaboration and problem-solving., Chris Zook dedicates a chapter to the issue of "stallout," which he says approximately two-thirds of companies face at some point.

This problem is essentially the point at which companies reach an impasse and stop growing due to a lack of new ideas and disorganized structures.

At the root of adept problem-solving is the presence of multiple perspectives.

This is only starting to become a popular philosophy, but just think about it: If you have a group made up of all rule-breakers or all individuals who are highly risk-averse, you're stuck with a group of people who will approach the problem in almost entirely the same way.

There are few practices as widespread, and as crucial to business success, as problem-solving.

It's arguably one of the top soft skills that every role within any organization must possess.

Zook specifically mentions a point in Home Depot's journey in which CEO Frank Blake brought back "the founders' mentality." Blake rejuvenated Home Depot by speaking with employees and getting their feedback, as well as by emphasizing core values and customer experience.

One of the keys he attributes to Blake's success, however, was that he committed himself to make the processes and mission of the company less complex and more clear.

Following a clearly delineated set of problem-solving strategies can stop you from acting rashly and making decisions that aren't in your best interests or the best interests of your customers or investors.

Taking a systematic approach to business management problems and solutions won't keep you from having problems in the future, but it gives you important tools to keep future situations from turning into crises.


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